Refund policy

We want you to love your jewelry. If for any reason you need to return or exchange an item, our policy is designed to be fair while accounting for the handcrafted nature of our products. Here are the key points of our Returns & Exchanges policy:

• 14-Day Exchange Period (No Refunds): You have 14 days from the date of delivery to initiate an exchange or store credit if you are not completely satisfied with your purchase. We do not offer cash refunds; instead, we offer an exchange for another item or issuance of store credit of equal value (for use on a future purchase). This policy aligns with some independent jewelry boutiques - while many major retailers offer 30-day refunds, a few jewelers choose an exchange-only policy for their specialty pieces. We’ve adopted this approach to maintain fairness and keep our prices accessible (since processing returns can add costs that ultimately would affect pricing).

• Eligibility Criteria: To qualify for an exchange, the item must be in its original condition - unworn, unaltered, and free of damage. All original packaging, certificates, and paperwork should be returned as well. The jewelry should show no signs of wear, scratches, or modifications. We reserve the right to inspect the returned piece to ensure it meets these conditions. Items that show wear or damage may be declined for exchange (or may incur a refurbishing fee).

• How to Initiate an Exchange: If you would like to exchange an item within the 14-day window, please contact our customer care (via the Contact Us page or the email provided) to obtain authorization and instructions. We will guide you on how to safely ship the item back to us. Typically, we will provide you with a return merchandise authorization (RMA) number and the address to send the return. Do not send back items without contacting us first, as unannounced returns can cause delays in processing.

• Exchange Process & Options: Once you contact us, our team will work with you on selecting a suitable exchange. You may choose a different size (if, say, a ring didn’t fit and you need a different size) or even a different design altogether. If the new item you choose has a higher price, we’ll arrange for you to pay the difference; if it’s lower, we will issue the remaining balance as store credit. Alternatively, if you’re not sure what you want immediately, we can issue a store credit (digital gift card) once we receive your returned item, so you can take your time to pick a replacement. We aim to make this process as easy as possible so you end up with a piece you truly love.

• No Refunds: We reiterate that we do not issue refunds to the original form of payment. Any returns outside of an exchange/store credit scenario are not permitted, except in special circumstances (such as a manufacturing defect, which is covered separately by our warranty). This no-refund policy is clearly stated and agreed to at checkout. It’s always our goal to work with you to find a great solution via exchange. (For perspective, offering exchanges or credits only – and not refunds – is a practice some jewelry brands use, especially for made-to-order or custom pieces.

• Return Shipping Costs: If the exchange is due to a defect or an error on our part, we will cover all shipping costs. If you simply changed your mind or want a different item, we ask that you ship the item back to us at your cost. We can provide a prepaid shipping label upon request and deduct the shipping fee from your store credit, or you may ship it via your preferred insured method. We strongly recommend insuring the return shipment and using a trackable service, especially for high-value jewelry, to protect yourself in case of any carrier issues. (We cannot be responsible for returns lost or damaged in transit back to us, so insurance is for your protection.

• Processing Time: Once we receive the returned item, please allow us a few days to inspect and process the exchange. If everything is in order, we will then dispatch the new item to you (or issue the store credit) promptly. We’ll keep you updated via email on the status. Typically, the entire exchange process - from you shipping the item back to us sending out a replacement - can take about 1-2 weeks, depending on shipping times and how quickly you choose a new item.

• Exclusions: Certain items are final sale and not eligible for return or exchange. These generally include custom-made pieces, personalized or engraved items, and items that have been modified to your request. For example, if you ordered a ring with a special engraving or a custom design, that piece is uniquely yours and cannot be exchanged. Similarly, earrings may be final sale for hygiene reasons if they have been worn. We clearly indicate on the product page or at purchase if an item is final sale. Additionally, any item sold as “clearance” or during a special sale promotion may be final sale (we will state this during the promotion). Please review product descriptions or ask us if you are unsure about an item’s return eligibility.

In summary, our 14-day exchange policy is in place to ensure you end up with a piece you adore, while allowing us to maintain the quality and exclusivity of our jewelry. We are committed to working with you to address any concerns with your purchase and find a solution that leaves you happy. Your satisfaction is very important to us, and we stand by the craftsmanship of our pieces - which leads into our warranty and care policies below.